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How w3x Handles Your Personal Data

Your account data stays with us — not sold, not shared without reason. This policy covers what we collect when you use w3x, how we store it, and what you can do about it. Access depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment data handled securelyContact us to request changesBangladesh-region scope
w3x How w3x Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Retain Your Data

We apply standard security practices across your account and payment data. Here is what that looks like in practice on w3x.

Encryption in Transit

All data moving between your device and w3x — including bKash and Nagad payment references — travels over SSL. Your session token is never exposed in plain text.

Retention Periods

Account data is kept while your account is active. If you close your account, we retain only what applicable law requires us to hold, then delete the rest on schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can manage cookie preferences from your browser settings at any time.

Data Request Handling

Submit a data access or deletion request via live chat or email. We aim to respond within a reasonable period and will confirm the action taken on your account.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our support team handles those requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records without delay.

Live Chat Open the chat widget inside your w3x account dashboard. Available during active support hours for account and data queries.
Email Support Send your data request to our support address. Include your registered email and the specific action you need — access, correction, or deletion.
Account Settings Some data — like your contact number and display name — can be updated directly from your account profile page without contacting support.

Common Questions About Your Data

Real questions about how w3x handles your personal information, account records, and payment data.

We collect your name, email address, and contact number at registration. Once you make a deposit via bKash, Nagad, or Rocket, transaction references are also stored against your account.

Only where necessary to complete a specific action — for example, passing a transaction reference to a payment processor to confirm your Rocket withdrawal. We do not sell your data.

We keep your data while your account is open. After account closure, we retain only what local law requires, then delete remaining records according to our standard retention schedule.

Yes. Contact our support team via live chat or email with your registered account address. We will locate your records and provide the details you are entitled to under applicable law.

Send a deletion request through live chat or support email. Include your registered email so we can verify your identity and process the request against the correct account records.

We use session cookies for login continuity and analytics cookies for lobby navigation data. You can adjust or block cookies through your browser settings; some features may behave differently if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.