Reference

Legal Terms That Govern Your w3x Account

These terms set out what you agree to when you open and use a w3x account — covering eligibility, wallet activity through bKash, Nagad, and Rocket, and how we handle disputes.

Account EligibilityWallet & Payment TermsJurisdiction ConditionsUser Conduct RulesDispute Process
w3x Legal Terms That Govern Your w3x Account
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is stored securely and accessed only for the purposes described in these terms — account management, payment processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal data to third parties. You can request a copy of the data we hold on your account, or ask us to delete it, by contacting support through the legal channel above.

Data Retention We retain account and transaction records for the period required by applicable financial regulations. After that period, data is deleted or anonymised in line with our retention schedule.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.
Data Requests To access, correct, or request deletion of your personal data, submit a request through the legal contact email with your account ID. We aim to respond within the period set by applicable law.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about these terms, reach our support team through the channels below. Legal queries are handled separately from general account help — use the dedicated legal contact path for anything related to your rights, account suspension, or wallet disputes. We respond to legal correspondence within the timeframe stated in our terms.

Live Chat Start a chat from inside your account dashboard. For legal queries, select the 'Account & Legal' category so it routes to the right team.
Email Support Send legal requests or formal disputes to our support email. Include your account ID and the relevant transaction reference for faster handling.
Account Help Centre The Help Centre covers account suspension appeals, wallet verification steps, and how to submit a formal complaint through the correct process.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and eligibility. If your question isn't covered here, reach out through the legal contact path in the section above.

You must be of legal age in your jurisdiction and confirm that accessing w3x is permitted under local law. Eligibility depends on your region — we do not determine this on your behalf.

A mismatch between your registered wallet name and your w3x account name will trigger a verification hold on withdrawals. Contact support with your account ID and wallet details to resolve it.

We may suspend an account immediately if we detect fraud, multiple accounts, or irregular wallet activity. We will contact you through your registered details and explain the reason for the suspension.

Send a data access request to our legal support email with your account ID. We will respond within the timeframe required by applicable law and provide the data we hold on your account.

Use the legal contact email and include your account ID, the transaction reference, and the amount in question. Disputes involving bKash, Nagad, or Rocket payments may also require you to contact the wallet provider directly.

These terms are governed by the laws applicable to your eligible region. Where local law conflicts with any clause, local law takes precedence to the extent required by that jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.